We accept returns on pieces purchased directly from us, Farley & Weston, within 14 business days of receiving the item. Provided the jewellery is unworn, in its original condition, and returned with all packaging, certificates, and documentation included. This ensures every piece is handled with the same level of care with which it was received.

To initiate a return, please follow the above steps, followed by ensuring the considerations below are included when sending us an email. This way we can prioritise your email accordingly:

• Subject field: ‘RETURN - [your order number]’.
• Email body: The reason for return & any supporting information. 
  

Refund Process:

• Once we receive and inspect your returned item, we will email you to notify you whether your refund has been approved or rejected.
• Approved refunds will be processed to your original payment method within 5-7 business days (can vary depending on payment method and your banks processing times)

Non-Refundable Situations:

• Items returned outside the 14-day window.
• Items that are worn, damaged, missing components or have been altered by a third party.
• Custom-made or personalised items (unless faulty).

Yes. A bespoke, customised, engraved piece or altered pieces are non-returnable due to their personalised nature. This is standard practice within the jewellery industry to protect the integrity of made-to-order craftsmanship.

Returns must be initiated within 14 business days from receipt of your order, unless otherwise specified at the point of purchase.

Once your return arrives with us, you will receive an email confirmation from one of our team members. We will then inspect the item and update you once your refund has been processed.

Once your return has been received and inspected, refunds are typically processed within 5–10 business days. The exact timing may vary depending on your payment provider.

Provided the item is returned in perfect, unworn condition, you will receive a full refund for the product value.

Refunds are issued back to the original payment method used at checkout. You will receive a confirmation email once the refund has been processed on our side.

We do not offer direct exchanges. However, we provide a simple alternative process: you may return your original item for a refund and then place a new order for the desired size or design. This ensures faster processing, better stock availability, and full control over your replacement choice.

If your item is eligible for return, you can send it back for a refund and reorder the correct size. If you are unsure about sizing before purchasing, we strongly recommend using our size guide or contacting us for assistance before ordering.

In the unlikely event your jewellery arrives faulty or damaged, please contact us immediately with clear photographs. We will prioritise resolving the issue, which may include repair, replacement, or refund depending on the situation.

Return shipping responsibility depends on the reason for the return. If the item is being returned due to a change of mind, the customer is responsible for return postage. If the item is faulty or incorrect, we will cover the return shipping costs.

No. Bespoke, engraved, or specially customised pieces are non-returnable, as they are created specifically to your requirements and cannot be resold.

We recommend returning items in their original packaging, securely wrapped and fully insured during transit. This helps protect your jewellery and ensures it arrives safely back to us.

If your order has not yet been processed or dispatched, we will do our best to accommodate cancellations. Once production or shipping has begun, cancellation may no longer be possible, particularly for bespoke or made-to-order pieces.