You can place an order directly through our website or by contacting our team for assistance. For bespoke or high-value pieces, we may guide you through a consultation before confirming your order.

If your order has not yet entered production or been dispatched, we will always try to accommodate changes or cancellations. Once work has begun, particularly on bespoke items, amendments may no longer be possible.

All orders are sent via secure, tracked, and insured delivery services to ensure your jewellery arrives safely and discreetly.

Orders placed on this shop can be sent to Europe and North America. For shipping to other countries, please contact us.

Yes, you will receive an order confirmation immediately, followed by tracking details once your item has been dispatched.

No, you can checkout as a guest. However, creating an account allows you to easily track orders and manage your details.

An account lets you view order history, track current orders, and speed up future purchases.

Yes, you can update your personal details, addresses, and preferences at any time within your account dashboard.

You can reset your password at any time using the “Forgot Password” option on the login page.

Yes, all customer data is securely encrypted and handled in accordance with UK data protection standards.

Yes, you can save items to your wishlist or revisit them later through your account.

We accept major debit and credit cards, along with secure online payment providers such as Apple Pay and Google Pay, where available.

Yes, all transactions are processed through secure, encrypted payment gateways to ensure complete protection of your data.

Depending on the item, flexible payment options may be available at checkout through selected providers (PayPal, Klarna fo example)

Where available, instalment options will be clearly shown at checkout and handled through trusted third-party providers.

For certain bespoke or high-value orders, bank transfer may be available. Please contact us directly here to arrange this.

Bespoke pieces usually take several weeks, depending on complexity, design approvals, and stone sourcing.

Of course! In many cases, we can work with your existing stones, subject to suitability and assessment by our workshop team.

Absolutely, we make sure you will receive design visuals or CAD renders for approval before production begins.

Due to its personalised nature, bespoke jewellery is non-returnable once production has begun or been approved.

Definitely, we can transform older pieces into new designs while preserving sentimental elements such as gemstones or metal.

Timeframes really can vary depending on the complexity of the work and the condition of the piece. An estimate is provided after assessment.

Where possible, we restore pieces to a near-original or improved condition, depending on the customer’s preference. We cannot provide guarantees here, but we'll do our very best!

You can contact us here to arrange secure sending instructions or an in-person consultation where available.

Most rings can be resized, but certain designs, such as full eternity bands or intricate settings, may have limitations.

This really depends on the design and structure of the ring. We will always advise on safe and appropriate adjustments.

Absolutely, the beauty of us having all our manufacturing in-house means we can do more for you. No matter your requirements, speak with us first, and we can then make an informed decision.

Our workshop takes great care to maintain the integrity and appearance of the original design during resizing.

Resizing is typically a quick turnaround service, though timing may vary depending on workshop workload and complexity. We'll confirm timeframes on a per-order basis.

Absolutely, we can assess external pieces and advise whether resizing is possible and safe.

We're happy to follow your lead and advice accordingly. However, common choices include names, initials, dates, messages, coordinates, symbols, and custom designs.

Most rings, bracelets, necklaces, pendants, and watch case backs can be engraved, subject to surface space and material suitability.

Engraving is usually completed quickly, though bespoke or highly detailed work may require additional time. As always, we'll advise timeframes on a per-order basis.

Engraved items are typically non-returnable due to their personalised nature, unless there is a manufacturing fault.